This Privacy Policy explains how Nucaa Pte Ltd collects, uses, shares, and protects personal information, and the privacy rights and choices we offer in connection with our websites, online services, and products and services (collectively, our “Services”). In this Privacy Policy, “Nucaa” refers to Nucaa Pte Ltd.
Personal Information We Collect
Information You Provide to Us
We may collect personal information that you provide to us, including:
- Contact details: Your first and last name, organization name, email and mailing addresses, and phone number.
- Account data: Username and password used to establish an online account with us.
- Communications: Information you provide when contacting us with questions, feedback, or other communications
-.Order and purchase history: Your interactions with our checkout page.
- Payment details: Payment card number, bank account number, and shipping address. We rely on payment providers like Stripe to process payments and do not have access to payment card numbers.
- Subscriber survey data: Information provided when filling out surveys, and recordings of video or voice chats with our marketing team. - Marketing data: Preferences for receiving marketing communications and details about your engagement with them.
Automatic Data Collection
We, our service providers, and business partners may automatically log information about you, your computer or mobile device, and your interaction over time with our websites, online services, and communications, such as:
- Device data: Operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including those used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information (e.g., city, state, or geographic area).
- Online activity data: Pages or screens viewed, time spent on a page or screen, the website visited before ours, navigation paths between pages or screens, activity on a page or screen, access times, duration of access, and whether marketing emails were opened or links clicked.
We collect this information using cookies and similar technologies. For more details, please see our Cookie Policy.
How We Use Personal Information
Service Delivery
We use personal information to fulfill our contractual obligations under our terms of use, including to:
- Provide, operate, and improve our Services and business.
- Process your payments and complete transactions.
- Communicate with you about our Services, including sending announcements, updates, security alerts, and support and administrative messages.
Legitimate Interests
We use personal information for our legitimate interests, including to:
- Improve, monitor, and protect our Services, including understanding your needs and interests, personalizing your experience, conducting surveys and focus groups, and recording video and audio chats.
- Troubleshoot, test, and research to keep the Services secure.
- Investigate and protect against fraudulent, harmful, unauthorized, or illegal activity.
Research and Development
We may use personal information for research and development purposes, including analyzing and improving our Services and business. We may create aggregated, de-identified, or anonymous data from personal information by removing information that makes the data personally identifiable.
Direct Marketing
We may send you direct marketing communications as permitted by law and according to your preferences to keep you updated about our products, activities, promotions, and other initiatives. For example, we will email you our newsletter based on your subscription preferences. You can opt-out of our marketing communications as described in the Opt-out of Marketing section. Where required by law, we will only send direct marketing communications with your consent.
Interest-Based Advertising
We may engage third-party advertising companies to display our ads on their online services and share information about our users to facilitate advertising for our services or similar users on other platforms. We conduct these activities to present you with relevant updates on our products, activities, promotions, and initiatives in line with your interests. Where required by law, we will only engage in interest-based advertising with your consent. For more details on your choices, please see our Cookie Policy.
Legal Obligations
We may use personal information to comply with legal obligations, including to:
- Ensure compliance with applicable laws (including consumer laws for purchases), lawful requests, and legal processes (e.g., responding to subpoenas or requests from authorities).
- Audit our internal processes for legal compliance.
- Enforce the terms and conditions governing our Services.
- Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
- Protect our, your, or others' rights, privacy, safety, or property (including making and defending legal claims).
How We Disclose Personal Information
We may disclose personal information to:
- Affiliates: Within Nucaa for purposes consistent with this Privacy Policy.
- Service Providers: Companies and individuals that provide services on our behalf or help us operate our Services or business (e.g., hosting, IT, customer support, email delivery, survey platforms, and website analytics).
- Payment Processors: When you make a purchase, your payment card information is collected and processed by our payment processors. We do not record or maintain payment card or bank account details. Payment processors may use your payment data according to their privacy policies.
- Third Parties: For interest-based advertising and other marketing purposes, including advertising companies, data providers, and data co-ops like Oracle and Epsilon. To opt-out, see the “Privacy Rights and Choices” section.
- Professional Advisors: Lawyers, auditors, bankers, and insurers where necessary in the course of the professional services they provide.
- Authorities and Others: Law enforcement, government authorities, and private parties as necessary or appropriate for compliance and protection purposes described above.
- Business Transferees: Participants in business transactions involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of Nucaa.
Please note that when you voluntarily make your personal information available for viewing by third parties or the public on or through our Services, that information can be seen, collected, and used by others. We are not responsible for any use of such information by others.
Privacy Rights and Choices
Account Choices
If you have a Nucaa account, you can review and update certain account information by logging into your account. Registered users may also contact us to request the deletion of their account and certain personal information.
Opt-Out of Marketing Communications
You can opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may still receive service-related and other non-marketing emails.
Personal Information Requests
Depending on your location and interactions with our Services, you may request:
- Information about how we collect and use personal information (provided in this Privacy Policy).
- Access to a copy of the personal information we have collected about you, in a portable, machine-readable format where applicable.
- Opt-out of the sale of personal information and the processing and sharing of personal information for targeted advertising.
- Correction of inaccurate or outdated personal information.
- Deletion of personal information no longer needed for services or other lawful purposes.
- Additional rights, such as objecting to the processing of your personal information for our legitimate business interests or marketing, requesting that we restrict our use of personal information, and where applicable, withdrawing your consent to our processing of personal information.
How to Submit Personal Information Requests
- Access or Deletion Requests: Submit via our privacy request portal.
- Opt-Out of Sale: Click here.
- Other Requests: Write to us as provided in the “How to Contact Us” section.
We may ask for specific information to confirm your identity. You are entitled to exercise the rights described above free from discrimination.
Depending on your jurisdiction, you may designate an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority according to applicable laws.
Limits on Your Choices
In some instances, your choices may be limited, such as where fulfilling your request would impair others' rights, our ability to provide a service you have requested, or our legal obligations and rights enforcement.
Complaints
If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “How to Contact Us” section. If you are based in certain jurisdictions, you may lodge a complaint with a supervisory authority in your country of residence, place of work, or where an incident occurred.
Other Sites and Services
Our Services may contain links to websites and online services operated by third parties. Additionally, our content may be integrated into web pages or online services not associated with us. These links and integrations do not imply endorsement or affiliation with any third party. We do not control third-party websites or online services, and we are not responsible for their actions.
Google reCAPTCHA
To protect our website and other features, we use Google reCAPTCHA provided by Google Inc. ("reCAPTCHA") for all United States visitors. reCAPTCHA analyzes behavior to determine whether data is entered by a person or an automated program. Data collected during analysis is forwarded to a Google server, where it is stored and evaluated. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. For more information, visit: Google reCAPTCHA.
Security
We implement technical, organizational, and physical safeguards to protect personal information. However, no security measures are completely fail-safe, and we cannot guarantee the security of personal information.
International Data Transfer
You may provide personal information directly to our website. We may also transfer personal information from Singapore to our affiliates and service providers in the other jurisdictions. Please note that these jurisdictions may not provide the same level of protection as the data protection laws in your home country.
When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to provide adequate protection for personal information and comply with applicable data protection laws.
Data Privacy Framework
Nucaa Pte Ltd maintains contracts with its third-party service providers restricting their access, use, and disclosure of personal information in compliance with our Data Privacy Framework obligations. Nucaa Pte Ltd may be liable if these third parties fail to meet those obligations and we are responsible for the event giving rise to the damage.
Nucaa Pte Ltd may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Nucaa Pte Ltd’s commitments under the Principles are subject to the investigatory and enforcement powers of the Federal Trade Commission.
Children
Our Services are not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.
Job Applicants
When you visit the “Careers” portion of our website, we collect the information you provide in connection with your job application. This includes business and personal contact information, professional credentials and skills, educational and work history, and other information typically included in a resume. This may also include diversity information that you voluntarily provide. We use this information to facilitate our recruitment activities and process employment applications, such as evaluating a job candidate, monitoring recruitment statistics, and responding to surveys. We may also use this information to improve our website administration and comply with relevant laws or respond to legal processes.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and processed, in accordance with our retention policies and applicable laws and regulatory obligations, or until you withdraw your consent (where applicable).
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and whether we can achieve those purposes through other means, as well as the applicable legal and regulatory requirements.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on our websites and online services. If required by law, we will also notify you through other means, such as email. Any changes will become effective upon posting the updated Privacy Policy, unless otherwise indicated. Your continued use of our Services after the effective date of any changes indicates your acceptance of the modified Privacy Policy.
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