1. Scope
These General Terms and Conditions ("GTC") govern all contracts made through our online store, including both purchase agreements and subscriptions, between Nucaa Pte Ltd, located at Shun Li Ind Park, 61 Kaki Bukit Ave 1, Singapore 417943, Tel: +65 80531088, Email:
("we" or "Nucaa"), and you, the customer. They also apply to your use of our website,
.
The terms outlined in these GTC, alongside our written order confirmation and acceptance declaration, form the foundation of all agreements made between you and us regarding the use of our website and the purchase or subscription of our products.
The version of the GTC that is valid at the time of your website use or contract conclusion will apply. We do not accept any terms and conditions that differ from these GTC, even if we do not explicitly reject them.
We only sell our products to consumers for private use, prohibiting any commercial resale.
2. Conclusion of a Purchase Agreement
Our online store's product listings and advertisements do not constitute a binding offer to enter into a purchase contract.
By placing an order through our online store by clicking the "order subject to payment" button, you submit a legally binding order. You are committed to this order for two (2) weeks following its placement; your right to cancel the order as outlined in § 4 remains unaffected.
We will promptly confirm receipt of your order via email. This email does not signify acceptance of your order unless it includes an acceptance declaration.
A contract is formed only when we accept your order through an acceptance declaration or by delivering the ordered products.
If we are unable to deliver the products you ordered, for example, if they are out of stock, we will not issue an acceptance declaration, and no contract will be formed. We will inform you immediately and refund any payments received without delay.
3. Conclusion of a Subscription Agreement
When you order a "single subscription" or "double subscription," a contract for regular product delivery is only concluded upon our acceptance of your order through an acceptance declaration.
The subscription initially lasts for one month and automatically renews indefinitely unless canceled as outlined in § 4 or terminated as per § 3 (3), or if you utilize the 90-day money-back guarantee as per § 5.
You can cancel the subscription at any time without notice or reason, effective for future deliveries.
We may terminate the subscription for cause with four weeks' notice before the subscription period ends.
If we cannot deliver the subscribed products due to stock unavailability, we will not issue an acceptance declaration, and no contract will be formed. We will inform you immediately and refund any payments received without delay.
4. Right of Withdrawal
As a consumer, you have a statutory right of withdrawal.
If you exercise your right of withdrawal, you must bear the regular return shipping costs.
The right of withdrawal details are as follows:
Right of Withdrawal
You have the right to cancel this contract (purchase or subscription) within fourteen days without giving any reason.
The withdrawal period for a purchase contract is fourteen days from the day you, or a third party designated by you who is not the carrier, receive the goods.
The withdrawal period for subscriptions is fourteen days from the day you, or a third party designated by you who is not the carrier, receive the first goods.
To exercise your right of withdrawal, you must inform us, Nucaa Pte Ltd, Shun Li Ind Park, 61 Kaki Bukit Ave 1, Singapore 417943, Tel: +65 80531088, Email:
, of your decision to withdraw from this contract through a clear declaration (e.g., a letter sent by post or email). You can use the attached sample withdrawal form, which is not mandatory. The model withdrawal form is available for download here.
To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your withdrawal notification. We will use the same payment method for the refund that you used for the original transaction unless expressly agreed otherwise with you. You will not incur any fees for this refund.
We may withhold the refund until we have received the returned goods or you have provided proof of returning the goods, whichever is earlier.
You must return the goods to us without undue delay and no later than fourteen days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply if you unseal products sealed for health protection and hygiene reasons after delivery (e.g., open a product bag).
5. 30-Day Money-Back Guarantee
If you are not satisfied with our product, you can request a refund of your first order within 30 days by returning the product and emailing [email protected].
Provide your name, order number, order date, and address in the email. We will inform you how to return the product to receive your refund. Refunds will be processed within six weeks of receiving the returned product. Please note the return shipping costs, original shipping costs and taxes are non-refundable.
6. Delivery and Payment Terms
We will deliver the products after receiving the purchase price plus shipping costs (prepayment).
The delivery time is approximately five to ten (5 to 14) business days after payment.
For pre-order items, these are made to order, and may require up to 4 weeks of preparation and production before shipment. Please refrain from purchasing if you cannot accommodate this waiting period.
If you have a subscription, deliveries will be made monthly by default. You can choose delivery intervals of 15, 30, 45, or 60 days by notifying us.
7. Prices and Shipping Costs
All prices in our online store include statutory sales tax but exclude shipping costs.
Shipping costs are displayed in our price quotations in the online store. The total price, including VAT and shipping costs, is shown in the order summary before you submit the order.
For subscriptions, the indicated price (including shipping costs) will be charged for each additional delivery.
If you revoke your contractual declaration as per § 4, you may demand reimbursement of any costs paid for shipment to you (delivery costs) subject to statutory requirements.
8. Payment Terms, Offsetting, and Retention Rights
The purchase price and shipping costs must be paid in advance.
You can choose from the payment methods available in our online shop.
For subscriptions, you authorize us to debit your specified payment method for subsequent deliveries. We will initiate the debit no earlier than one week before dispatching the next delivery. This direct debit authorization is valid until revoked and for additional subscription orders.
You are not entitled to offset our claims unless your counterclaims are legally established or undisputed. You can also offset our claims if you assert notices of defects or counterclaims from the same purchase contract or subscription.
As a purchaser or subscriber, you may only exercise a right of retention if your counterclaim arises from the same purchase contract or subscription.
9. Warranty
We are liable for material defects or defects of title in delivered items according to statutory provisions. The limitation period for statutory claims for defects is two years, starting from the delivery date.
Any seller's warranties given by us or manufacturer's warranties granted by item manufacturers are additional to claims based on material defects or defects of title. Details of such warranties can be found in the warranty conditions included with the items.
10. Use of Our Website
You may use our website under the following conditions:
You must not use our website in any way that breaches any applicable local, national, or international law or regulation.
You must not use our website fraudulently or for unlawful purposes.
You must not transmit unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam) through our website.
You must not knowingly transmit any data, send, or upload any material containing viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or other harmful programs or similar computer code designed to adversely affect any computer software or hardware.
You agree to indemnify us against all claims from third parties arising from your violation of these obligations.
You grant us a non-exclusive, geographically and temporally unlimited, royalty-free right to use, reproduce, modify, adapt, publish, translate, distribute, and display any content you generate on our website, associated with the name provided when the content was created.
11. Liability
We are liable for damages or reimbursement of futile expenses in cases of intent and gross negligence in accordance with statutory provisions.
In other cases, we are liable only for breaches of essential contractual obligations (cardinal obligations), limited to foreseeable and typical damages. In all other cases, our liability is excluded.
Our liability for damages arising from injury to life, limb, or health and under the Product Liability Act remains unaffected by these limitations and exclusions.
12. Intellectual Property
We own or have the right to use all logos, images, films, texts, and other content published on our website. Use of these materials and our trademarks without our express prior consent is prohibited.
13. Disclaimer for Third-Party Website Content
We are not responsible for the content on external third-party websites linked to from our website, as we have no control over them. These links are provided purely for your convenience and do not imply any endorsement or approval of the content by us.
14. Data Protection Information
We adhere to the data protection requirements of the EU General Data Protection Regulation (GDPR) and applicable national data protection laws. For detailed information on how we handle your data, please refer to our Privacy Policy.
15. Changes to the GTC and Termination of Website Operations
We reserve the right to modify these GTC at any time if necessary due to changes in the law, court rulings, technical adjustments, or business model developments. Any changes will not unreasonably disadvantage you.
Subscribers will be notified of any significant changes to these GTC at least four weeks before they come into effect via email or other appropriate means. Changes that only affect new features or products, or that do not impose additional obligations or burdens on you, will take effect immediately.
The changes are deemed accepted if you do not object within four weeks after notification. In our notification, we will specifically highlight your right to object and the importance of the deadline. If you exercise your right to object, we reserve the right to terminate all contracts with you from the point the new GTC would take effect. This will also be stated in the notification.
We reserve the right to cease operation of our website at any time without prior notice.
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Information on this site is provided for informational purposes only. It is not meant to substitute for medical advice from your physician or other medical professional. The products are not intended to diagnose, treat, cure or prevent any disease. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. Carefully read all product documentation. If you have or suspect that you have a medical problem, promptly contact your regular health care provider. Your results may vary. Testimonials and examples used are exceptional results and are not intended to guarantee, promise, represent and/or assure that anyone will achieve the same or similar results.
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